Shipping policy

SHIPPING POLICY

Processing & Delivery Times Shipping fees will be added to the price of the items and charged for delivery to a single destination, even if more than one item is ordered. Once an order is placed, please allow 1–4 business days for order processing. Orders will be delivered within 7 to 14 business days from the date the order is confirmed. A "business day" refers to Monday through Friday, excluding public holidays and official weekends.

Order Tracking Once your order has shipped, a tracking number will be sent to the email address provided during checkout. If a package is delivered to a local pickup point or locker upon the customer’s request, the date of delivery to that location will be considered the official time of delivery.

Shipping Standards & International Delivery Products are dispatched from our fulfillment distribution centers, and minor delays may occur during peak sales periods. In all cases, delivery will be fulfilled within a maximum of 15 business days. OZENKO is the official seller in the transaction and remains fully responsible to the customer under applicable laws.

Customs, Duties & Taxes Shipments delivered across international borders may be subject to import taxes, customs duties, and related carrier fees as determined by the destination country's regulations. Where applicable, these charges and responsibilities are made clear prior to checkout, or the courier service will contact the recipient directly regarding clearance.

Delivery Address & Delays OZENKO is not responsible for shipping delays resulting from circumstances beyond our reasonable control (including, but not limited to, severe weather, courier strikes, service interruptions, or force majeure events). Customers are responsible for ensuring that all shipping details are complete and accurate at checkout. OZENKO is not liable for packages lost or misdelivered due to incorrect or incomplete address information provided by the customer.

Last Updated: August 19, 2026